Account and setup
Help with sign-in, workspace access, first steps, and where to begin inside the product.
Help and Contact
A place to get help and support
If you need help signing in, browsing practitioner profiles, or finding the right starting point in Hermetic Arts, this page gives the cleanest current contact path without adding a heavier support system yet.
Start here
Choose the right support path in one pass
Start with the area that matches your issue first. Move to Contact only when you still need a human follow-up after Help, FAQ, or the legal pages.
Contact
Sign in and account access
Use this first for sign-in issues, account recovery, and getting back into the right workspace.
Support area
Messaging and bookings
Start here for inbox behaviour, direct messages, booking requests, reschedules, and follow-up flow.
FAQ and Help
Listings and purchases
Use FAQ and Help first for public listings, shop questions, and purchase-path guidance before moving to Contact.
Support area
Payments and support
Go here for checkout states, support payments, payout readiness, and the finance guidance already present in the product.
Legal pages
Legal and policies
Use the legal pages for policy, rules, and formal framework questions before raising a follow-up request.
Contact
Contact and feedback
Use Contact for unresolved issues, practical follow-up, or calm suggestions on what should feel clearer.
Support assistant
Short guidance before you move to Contact
This MVP answers common platform questions and points you to the right page. It is guidance-only and does not change accounts, payments, approvals, or records.
Guidance onlyNo autonomous actions
Start here
User context
It does not handle admin approvals, deletions, booking or payment mutations, or tax authority answers.
Suggested next step
Sign-in and account path
Use the sign-in page if you already have a Hermetic Arts account. If you mainly want to browse, message, request bookings, or buy, continue on the client path. If you still cannot access the right account, move to Contact for follow-up help.
Best next step
Open sign-in and choose the existing-account route if you already have access.
Recommended route
Workflow: existing account -> secure email link -> right workspace or client path.
Suggested actions
Primary next step
Use the secure sign-in flow for existing accounts and account access recovery.
Secondary option
Ask for support follow-up if you still cannot reach the right account path.
If you still need human follow-up after this, move to Contact.
Contact
Current contact route
Use Contact.
This keeps a visible and simple public help path in place right now.
Use Help, FAQ, or Legal first
Use these pages first when you need common answers, policy context, or help choosing the right support area.
Use Contact for follow-up or feedback
Contact is the next step when the guidance here does not fully answer your question, unblock you, or capture a useful suggestion.
Free / paid / custom
Know when self-serve is enough and when extra help is separate
Hermetic Arts has self-serve tools for account, profile, booking, listings, messaging, support, and workspace flows. Custom graphic design, web development, or programming work is handled separately when your request goes beyond the structured self-serve product.
Support Areas
Help organised around the main support areas that exist today
Use this structure to find the right area first. If you are still blocked after that, move to Contact for follow-up help.
Profile and public page
Guidance on public profile setup, visibility settings, optional fields, completeness, and how your public page appears to other people.
Messaging and planner
Support for direct conversations, inbox behaviour, planner notes, due-item visibility, and personal follow-up flow.
Payments, payouts, and finance records
Clarification around checkout states, payment states, payout readiness, and a basic export for your accountant.
Uploads and storage rights
Help for upload limits, enhanced media rights, renewal, and what to do when an upload is blocked.
FAQ
Quick answers for the most common questions
This keeps the Help area useful now, while fuller documentation and support systems are still being rolled out carefully.
Where should I start if I am new to Hermetic Arts?
Start with How Hermetic Arts Works if you need product context first, use the practitioner directory to explore public profiles, and move to Contact if you still are not sure what the next step should be.
How does help work for public profile and completeness questions?
Use Help for guidance around public profile setup, public-page presentation, optional fields, and completeness. If something still feels blocked after that, Contact is the best next step for follow-up help.
How do messages and planner support work?
Messages keeps direct conversations in one place, and Planner helps with notes, open items, and personal follow-up. This Help page is the current place to understand those flows before any broader assistant layer exists.
Where do I go for payments, payouts, and finance record help?
Support can clarify checkout states, payout readiness, and a basic export for your accountant. It is not tax, legal, or accounting advice.
What should I do when an upload is blocked?
First check the relevant limit, active upload-rights state, and renewal status on the upload surface itself. If the block still feels unclear after that, use Contact for extra context or to send improvement feedback.
Suggestions and Feedback
If something feels unclear or incomplete, send a short note to Contact.
If you want a clearer overview of the main public and account areas first, start with the account path. If you are still blocked after that, move to Contact for further help.